Shipping Policy

Verde Haven

Last Updated: October 14, 2026

At Verde Haven, we take great care in preparing and packaging your orders. Whether you're purchasing live plants for a bioactive enclosure, springtails for your cleanup crew, or supplies for your next terrarium build, our goal is to deliver your products safely and in excellent condition.

Because many of our products are living organisms, shipping schedules and packaging methods may vary based on weather conditions, product requirements, and destination.

Please review our Shipping Policy before placing your order.

1. Shipping Destinations

Verde Haven currently ships within the contiguous 48 United States.

We do not currently offer shipping to Alaska, Hawaii, United States territories, or international destinations.

Certain plants, live organisms, substrates, and agricultural materials may be restricted from shipment to specific states or locations due to applicable regulations.

We reserve the right to cancel or restrict shipments that cannot legally or safely be fulfilled. Any payment collected for canceled items will be refunded.

2. Order Processing and Shipping Schedule

Orders containing live plants or organisms generally ship on Mondays or Tuesdays to minimize the risk of packages remaining in carrier facilities over the weekend.

Orders placed after the weekly shipping cutoff may be held until the following shipping week.

Shipping schedules may be adjusted due to weather conditions, holidays, product availability, carrier disruptions, or other circumstances affecting safe delivery.

Nonperishable supplies may ship on a different schedule.

Shipping transit times begin when the carrier accepts the package, not when the order is placed.

3. Shipping Methods and Delivery Times

Verde Haven primarily ships through UPS and FedEx.

The following shipping options may be available at checkout:

• Standard Shipping: Approximately 3 business days in transit.

• Expedited Shipping: Approximately 2 business days in transit.

• Overnight Shipping: Approximately 1 business day in transit.

Available services and rates depend on the destination, package contents, and carrier availability.

Business days generally exclude weekends and carrier-observed holidays.

Shipping estimates are not guaranteed delivery dates unless a specific guaranteed carrier service is expressly offered.

Selecting expedited or overnight shipping does not override our normal order-processing schedule or weather-related shipping holds.

4. Year-Round Live Plant Shipping

Verde Haven ships live plants and organisms throughout the year when weather and shipping conditions permit.

Live products are sensitive to excessive heat, freezing temperatures, prolonged transit, and sudden environmental changes.

We evaluate anticipated conditions before shipment and may adjust shipping schedules or packaging recommendations accordingly.

Cold Weather Shipping

During cold weather, insulated packaging and heat packs may be recommended or required to reduce the risk of temperature-related damage.

These protective materials are available for an additional charge.

We may postpone shipments when freezing temperatures or prolonged exposure to cold could place live products at risk, even when protective packaging is selected.

Hot Weather Shipping

During periods of excessive heat, insulated packaging may be recommended or required.

We may also recommend expedited shipping to reduce transit time.

Shipments may be postponed when temperatures present an unacceptable risk to live products.

Severe Weather and Carrier Disruptions

Shipments may be delayed due to winter storms, hurricanes, flooding, extreme temperatures, natural disasters, or significant carrier disruptions.

Weather-related holds are intended to protect live products and do not automatically constitute an order cancellation.

We will make reasonable efforts to notify customers of significant delays and discuss available options.

5. Insulation and Heat Packs

Insulated packaging and heat packs are available for an additional charge.

These materials may be recommended or required depending on the weather conditions, shipping destination, and sensitivity of the products being shipped.

Any applicable charges will be disclosed before purchase.

Heat packs and insulation provide temporary temperature protection but cannot guarantee safe conditions during prolonged shipping delays or extreme temperatures.

Verde Haven reserves the right to delay shipment if protective packaging and available shipping methods are insufficient to provide reasonably safe transit conditions.

6. Shipping of Springtails and Other Live Organisms

Springtails and other live beneficial organisms require special handling and may be shipped separately from plants or nonperishable supplies when necessary.

Cultures may contain substrate, charcoal, or other media that helps support organisms during transit.

Live organisms may become less active during shipping due to temperature fluctuations or handling.

Springtails can be difficult to see immediately upon arrival, particularly when they are concentrated within the culture medium.

Customers should follow any provided acclimation and handling instructions before introducing organisms into an enclosure.

Claims involving significant losses during transit are subject to our Live Arrival Guarantee and Refund & Return Policy.

7. Substrates and Nonperishable Supplies

Substrates, soil mixes, drainage materials, tools, and other nonperishable supplies may be shipped separately from live plants or organisms.

Heavy or bulky products may incur additional shipping charges based on weight, package dimensions, and destination.

Shipping costs will be displayed during checkout.

If an order requires multiple packages, customers may receive more than one tracking number or delivery.

8. Shipping Rates

Shipping rates are calculated or displayed at checkout based on the selected shipping service, package contents, weight, dimensions, and destination.

Additional charges may apply for insulation, heat packs, or other specialized packaging.

All applicable shipping and packaging charges will be disclosed before the customer completes the purchase.

9. Tracking and Delivery Notifications

When tracking is available, customers will receive shipment information using the contact details provided during checkout.

Tracking information may take time to update after a shipping label is created or a package is accepted by UPS or FedEx.

Customers are encouraged to monitor tracking information closely, particularly for shipments containing live plants or organisms.

10. Customer Responsibility Upon Delivery

Prompt package retrieval is essential for the health of live plants and organisms.

Customers are responsible for providing a complete and accurate delivery address and making reasonable arrangements to receive their shipments.

We strongly recommend:

• Monitoring tracking and delivery notifications

• Retrieving packages as soon as possible after delivery

• Avoiding prolonged exposure to direct sunlight, heat, or freezing temperatures

• Bringing live products indoors promptly

• Carefully unpacking and inspecting live products upon arrival

• Following appropriate acclimation and care instructions

Packages left outdoors or in unsecured locations may be exposed to conditions that damage live products.

Claims involving packages left unattended after delivery will be evaluated individually.

11. Incorrect Addresses and Undeliverable Packages

Customers are responsible for verifying shipping addresses before completing checkout.

If an incorrect or incomplete address is provided, please contact us immediately.

We will attempt to accommodate address corrections before shipment when possible.

Once a package has entered carrier processing, changes may not be possible.

Packages returned because of an incorrect address, refusal of delivery, or failure to collect a shipment may be subject to additional shipping charges if reshipment is requested.

Refund eligibility will depend on the product, circumstances, and applicable law.

12. Lost, Delayed, or Damaged Shipments

If tracking indicates that a package is lost, significantly delayed, or delivered but not received, please contact us promptly.

We may request additional information to investigate the issue with the shipping carrier.

For packages that arrive visibly damaged, please photograph the exterior packaging before opening whenever possible.

Retain packaging and damaged items until your claim has been reviewed.

We will evaluate shipping issues individually and provide an appropriate resolution in accordance with our policies and applicable law.

13. Live Arrival Guarantee

Verde Haven offers a voluntary Live Arrival Guarantee for qualifying shipments of live plants and organisms.

If your live products arrive dead, severely damaged, or in otherwise unacceptable condition, please contact us at shopverdehaven@gmail.com within 2 hours of confirmed delivery.

Include:

• Your order number

• Clear photographs of the affected products

• Photographs of the shipping box and packaging

• A brief description of the issue

Whenever possible, photograph damaged items before removing them from their original packaging.

Please retain the products and packaging until your claim has been reviewed.

Eligible claims may be resolved through replacement, store credit, or refund, depending on the circumstances, product availability, and applicable law.

Minor shipping stress, temporary wilting, or cosmetic imperfections do not automatically qualify for a refund.

Claims submitted after the 2-hour reporting period may not qualify under our voluntary Live Arrival Guarantee.

This reporting period does not limit any rights or remedies available under applicable law.

For complete details, please review our Refund & Return Policy.

14. Local Pickup

Local pickup may be available for eligible orders when offered during checkout or otherwise expressly confirmed by Verde Haven.

Customers must wait until they receive confirmation that their order is ready before arriving for pickup.

Pickup availability, location, and hours may change as our business operations evolve.

Any applicable pickup instructions will be communicated with the order.

15. Shipping Restrictions and Regulatory Compliance

Certain live plants, soil products, biological organisms, and agricultural materials may be subject to federal, state, or local shipping restrictions.

Verde Haven complies with applicable requirements governing the shipment of regulated products.

We reserve the right to decline or cancel orders when shipment would violate applicable regulations or require authorization that is not available.

Customers are responsible for complying with applicable laws concerning the possession, use, and subsequent movement of purchased products.

16. Changes to This Policy

Verde Haven may update this Shipping Policy to reflect changes in carriers, shipping procedures, packaging practices, weather considerations, or applicable regulations.

Updated policies will be posted on our website with a revised effective date.

Changes affecting existing orders will be handled in accordance with applicable law.

17. Contact Information

For questions about shipping, tracking, delivery, or weather-related shipping holds, please contact:

Verde Haven

427B State Highway 27
Comfort, TX 78013
United States

Email: shopverdehaven@gmail.com

Website: https://shopverdehaven.com

Thank you for supporting Verde Haven. We appreciate the opportunity to help you create thriving planted environments and bioactive habitats.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.